Acceptable Use Policy

Guidelines for responsible use of our hosting services

Acceptable Use Policy

Effective Date: January 12, 2026

This Acceptable Use Policy ("AUP") governs your use of the services provided by Interconnecx LLC ("Company", "we", "our", "us"). By using our services, you agree to comply with this AUP.

1. Purpose

This AUP is designed to protect Interconnecx LLC, our customers, and the Internet community from irresponsible or illegal activities. Violation of this AUP may result in suspension or termination of your services.

2. Prohibited Activities

You may NOT use our services for any of the following:

2.1 Illegal Activities

Any activity that violates local, state, national, or international law
Distribution of pirated software, movies, music, or other copyrighted materials
Hacking, cracking, or unauthorized access to computer systems
Distribution of viruses, malware, or other malicious software
Phishing, identity theft, or fraud

2.2 Spam and Unsolicited Communications

Sending unsolicited bulk email (spam)
Operating email lists without proper opt-in procedures
Harvesting email addresses from websites or other sources
Operating open mail relays or proxies

2.3 Network Abuse

Port scanning or security scanning without prior authorization
Denial of Service (DoS) or Distributed Denial of Service (DDoS) attacks
Interference with service to any user, host, or network
Forging packet headers or other identification information
Cryptocurrency mining without prior written approval

2.4 Offensive Content

Child pornography or sexual exploitation of minors
Content that promotes violence, terrorism, or hatred
Content that infringes on intellectual property rights
Defamatory, libelous, or threatening material

2.5 Resource Abuse

Excessive CPU usage that impacts other customers
Excessive bandwidth usage beyond your service plan
Running services that violate our Terms of Service
Using our network to attack other networks or systems

2.6 Other Prohibited Uses

Proxy services or VPN services (unless explicitly allowed in your plan)
Tor exit nodes
Adult content hosting (unless explicitly allowed in your plan)
File sharing or torrent tracking (unless explicitly allowed)
IRC bots or bouncers (unless explicitly allowed)

3. Reporting Violations

If you become aware of any violation of this AUP, please report it immediately to:

Abuse Department Email: support@incx.net Phone: (248) 776-9000

4. Investigation and Enforcement

4.1 Investigation

We reserve the right to investigate suspected violations of this AUP. This may include:

Monitoring bandwidth usage and server resources
Reviewing content on your server (when legally permitted)
Cooperating with law enforcement agencies
Gathering information from complainants

4.2 Enforcement Actions

Depending on the severity of the violation, we may take the following actions:

Warning: First-time minor violations may result in a warning
Suspension: Temporary suspension of services pending investigation
Termination: Immediate termination for severe or repeated violations
Legal Action: Referral to law enforcement for illegal activities

4.3 No Liability

We are not liable for any damages resulting from our enforcement of this AUP, including suspension or termination of services.

5. Third-Party Content

You are responsible for all content and activities on your server, including:

Content uploaded by your users or customers
Email sent through your server
Applications and scripts running on your server
Security of your account credentials

You must:

Monitor your server for policy violations
Respond promptly to abuse complaints
Maintain adequate security measures
Keep your software and systems updated

6. Security Requirements

You agree to:

Use strong passwords for all accounts
Keep your systems patched and updated
Install and maintain adequate security software
Not share your login credentials
Immediately report any security breaches

We reserve the right to:

Require password changes
Implement additional security measures
Suspend accounts with security vulnerabilities

7. Bandwidth and Resource Usage

7.1 Fair Use

"Unmetered" or "unlimited" bandwidth plans are subject to fair use policies:

Must be used for normal website or application hosting
Must not impact other customers' services
May be subject to traffic shaping during peak hours

7.2 Excessive Use

We may contact you if your usage is excessive or unusual. Continued excessive use may result in:

Upgrade to a higher service plan
Traffic throttling
Service suspension or termination

8. Backups

While we maintain infrastructure backups, you are responsible for:

Maintaining your own backups of your data
Testing backup restoration procedures
Ensuring data recovery capabilities

We are not responsible for data loss under any circumstances.

9. Compliance with Laws

You must comply with all applicable laws, including but not limited to:

DMCA: Respond to valid copyright takedown notices
CAN-SPAM: Comply with anti-spam regulations
GDPR: Protect personal data of EU residents
CCPA: Protect personal data of California residents
COPPA: Do not collect data from children under 13

10. Cooperation with Law Enforcement

We will cooperate with law enforcement agencies investigating illegal activities. We may:

Provide account information in response to valid legal requests
Preserve data for investigation purposes
Testify in legal proceedings if required
Report suspected illegal activities to authorities

11. Changes to This AUP

We may update this AUP at any time. Significant changes will be communicated via:

Email to your registered email address
Notice in our client portal
Update to our website

Continued use of our services after changes constitutes acceptance of the updated AUP.

12. Contact Information

For questions about this Acceptable Use Policy:

Interconnecx LLC 24700 Northwestern Hwy Southfield, MI 48075

Support: support@incx.net Phone: (248) 776-9000 Hours: 24/7/365

13. Severability

If any provision of this AUP is found to be unenforceable, the remaining provisions will continue in full force and effect.

Last Updated: January 12, 2026