Privacy Policy

Your privacy and data security are our top priorities

Privacy Policy

Effective Date: January 12, 2026 Company: Interconnecx LLC

Introduction

At Interconnecx LLC, your privacy is very important to us. We are committed to safeguarding the information you entrust to us. This Privacy Policy explains what information we gather from visitors and clients, and how we use that information.

This Privacy Policy governs the manner in which we collect, use, maintain and disclose information collected from users of our website and services (each, a "User").

1. Our Commitment to Privacy

We take your privacy seriously and are committed to:

  • Protecting your personal information
  • Being transparent about our data practices
  • Giving you control over your information
  • Complying with applicable privacy laws
  • Never selling your personal data

2. Information We Collect

2.1 Personal Information

We collect personally identifiable information from Users through:

Account Registration:

  • Name and business name
  • Email address
  • Phone number
  • Billing address
  • Payment information

Service Orders:

  • Technical requirements
  • Server configuration preferences
  • Domain information

Support Communications:

  • Support ticket content
  • Email correspondence
  • Phone call records (with consent)

2.2 Automatically Collected Information

When you visit our website, we may collect:

Usage Data:

  • Pages viewed and time spent
  • Click patterns and navigation paths
  • Referral sources
  • Browser type and version
  • Device information
  • Operating system

Technical Data:

  • IP addresses
  • Server logs
  • Cookies and similar technologies
  • Network traffic patterns (for service delivery)

2.3 Cookies

We use "cookies" to enhance your experience. Cookies are small data files stored on your device that help us:

  • Remember your preferences
  • Analyze website traffic
  • Improve our services
  • Maintain your session

You can control cookie preferences through your browser settings.

3. How We Use Your Information

3.1 Service Delivery

We use your information to:

  • Provide and maintain hosting services
  • Process orders and payments
  • Configure and manage your servers
  • Deliver technical support
  • Send service-related communications

3.2 Communication

We may use your information to contact you regarding:

  • Account updates and notifications
  • Service changes or upgrades
  • Technical issues or maintenance
  • Billing and payment matters
  • Marketing communications (with your consent)

3.3 Improvement & Analysis

We analyze usage data to:

  • Understand how our services are used
  • Improve website functionality
  • Enhance service quality
  • Develop new features
  • Optimize performance

3.4 Legal Compliance

We may use information to:

  • Comply with legal obligations
  • Respond to law enforcement requests
  • Protect our rights and property
  • Prevent fraud and abuse
  • Enforce our Terms of Service

4. Information Sharing & Disclosure

4.1 We DO NOT Sell Your Data

Important: At no time will our database of users ever be sold to any entity for marketing or mailing lists.

4.2 Limited Sharing

We may share your information only in these circumstances:

Service Providers:

  • Payment processors (for billing)
  • Data center partners (for hosting)
  • Technical support contractors
  • Only with partners bound by confidentiality

Legal Requirements:

  • When required by law
  • In response to valid legal requests
  • To protect rights and safety
  • To prevent fraud or abuse

Business Transfers:

  • In case of merger or acquisition
  • With advance notice to affected users
  • Subject to same privacy protections

With Your Consent:

  • When you explicitly authorize sharing
  • For specific purposes you approve

5. Data Security

5.1 Security Measures

We implement industry-standard security measures:

Technical Safeguards:

  • Encryption for data transmission (SSL/TLS)
  • Secure data center facilities
  • Firewall protection
  • Regular security audits
  • Access controls and authentication

Operational Safeguards:

  • Employee training on data protection
  • Strict access policies
  • Background checks for staff
  • Incident response procedures

5.2 Limitations

While we strive to protect your information:

  • No internet transmission is 100% secure
  • No storage system is completely invulnerable
  • We cannot guarantee absolute security
  • You share responsibility for protecting account credentials

6. Data Retention

We retain your information:

Active Accounts:

  • For the duration of your service
  • As long as necessary for service delivery
  • To maintain transaction records

Closed Accounts:

  • For legal and regulatory requirements
  • For tax and accounting purposes
  • To resolve disputes
  • Typically 7 years for financial records

Anonymized Data:

  • May be retained indefinitely for analytics
  • After removal of personally identifiable information

7. Your Rights & Choices

7.1 Access & Correction

You have the right to:

  • Access your personal information
  • Request corrections to inaccurate data
  • Update your account information
  • Review data we hold about you

How to Exercise: Contact us at sales@incx.net

7.2 Data Portability

You may request:

  • A copy of your data in portable format
  • Transfer of data to another service
  • Export of your account information

7.3 Deletion Requests

You may request deletion of your data, subject to:

  • Legal retention requirements
  • Active contract obligations
  • Outstanding financial obligations
  • Legitimate business needs

7.4 Marketing Opt-Out

You can opt out of marketing communications:

  • Click "unsubscribe" in emails
  • Contact support at sales@incx.net
  • Update preferences in your account

Note: You cannot opt out of essential service communications.

8. Cookies & Tracking

8.1 Types of Cookies We Use

Essential Cookies:

  • Required for website functionality
  • Session management
  • Security features

Analytics Cookies:

  • Website traffic analysis
  • User behavior patterns
  • Performance monitoring

Preference Cookies:

  • Remember your settings
  • Language preferences
  • Display options

8.2 Managing Cookies

You can control cookies through:

  • Browser settings
  • Cookie consent tools
  • Privacy plugins

Note: Disabling cookies may limit website functionality.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for:

  • Privacy practices of external sites
  • Content on third-party websites
  • Security of external services

We encourage you to review privacy policies of any third-party sites you visit.

10. Children's Privacy

Our services are not directed to individuals under 18 years of age.

  • We do not knowingly collect data from children
  • We do not market to children
  • If we discover we have collected children's data, we will delete it promptly

If you believe we have collected information from a child, please contact us immediately at sales@incx.net

11. International Data Transfers

11.1 Data Location

Your information may be:

  • Stored in our data centers located in: Detroit, MI | Kansas City, MO | Cleveland, OH
  • Processed in the United States
  • Transferred internationally for service delivery

11.2 Protections

We ensure adequate protection through:

  • Contractual obligations with partners
  • Standard contractual clauses
  • Compliance with applicable data protection laws

12. California Privacy Rights

If you are a California resident, you have additional rights under CCPA:

Right to Know:

  • What personal information we collect
  • How we use and share it
  • Request disclosure of specific pieces

Right to Delete:

  • Request deletion of your personal information
  • Subject to certain exceptions

Right to Opt-Out:

  • Opt out of sale of personal information (Note: We do not sell data)

Right to Non-Discrimination:

  • Equal service regardless of privacy choices

To Exercise Rights: Email sales@incx.net with "California Privacy Request" in subject line.

13. Changes to This Privacy Policy

13.1 Updates

We may update this Privacy Policy:

  • To reflect changes in our practices
  • To comply with new regulations
  • To improve clarity

13.2 Notification

When we make material changes:

  • We will update the "Effective Date"
  • We may notify you via email
  • Continued use constitutes acceptance

13.3 Review

We encourage you to review this policy periodically to stay informed about how we protect your information.

14. Contact Us

Questions or Concerns?

If you have questions about this Privacy Policy or our data practices, please contact us:

Interconnecx LLC šŸ“§ Email: sales@incx.net šŸ“§ Privacy Inquiries: privacy@incx.net šŸ“ž Phone: (248) 776-9000 šŸ“ Address: 24700 Northwestern Hwy, Southfield, MI 48075 šŸ• Support Hours: 24/7/365

We will respond to your inquiry within 30 days.

15. Data Protection Officer

For privacy-related concerns, you may contact our Data Protection Officer:

Email: privacy@incx.net Subject Line: "Privacy Inquiry - DPO"

16. Consent

By using our services, you consent to:

  • Collection of information as described
  • Use of information for stated purposes
  • Processing of data as outlined
  • This Privacy Policy

If you do not agree, please discontinue use of our services.

Your Privacy Matters

Thank you for trusting Interconnecx LLC with your hosting needs. We are committed to protecting your privacy and earning your continued trust.

Last Updated: January 2026